Refund policy
Returns, Withdrawal & Refund Policy
Last updated: October 2026
At Stile Del Panjab, many products are produced on demand after an order is placed. This does not remove any mandatory consumer rights that apply under EU or national law.
1. EU 14-Day Right of Withdrawal
If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving a reason.
If items from the same order are delivered separately, the 14-day period starts when the final item is received.
To exercise this right, contact us before the deadline at:
stiledelpanjab@gmail.com
Please include your name, order number, the item(s) concerned and a clear statement that you wish to withdraw from the purchase.
2. Returning the Goods: Return Address and Instructions
After notifying us of your withdrawal, you must send the eligible goods back without undue delay and no later than 14 days after notifying us.
Our business contact details, including our geographical business address, are provided on our website.
Before returning a product, please contact us at stiledelpanjab@gmail.com so that we can provide the correct return instructions. Depending on the product and fulfilment route, we may authorise a specific return location or return recipient.
Our fallback return destination, where the fulfilment partner does not accept the return, is:
Stile Del Panjab
Via Giuseppina 95
26042 Cingia de’ Botti (CR)
Italy
Do not return products directly to a production or fulfilment partner unless we have expressly confirmed that address for your return. Nothing in this process limits your statutory consumer rights.
3. Return Shipping Costs
For a normal withdrawal, change of mind, wrong size selected by the customer, wrong colour selected by the customer, or similar non-defective return, the customer is responsible for the direct cost of returning the goods, where permitted by law.
We recommend using a tracked return service and keeping proof of shipment.
4. Condition of Returned Items
Customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics and functioning.
Returned items should be clean, unworn other than for reasonable fitting, unwashed, unaltered and free from stains, odours or damage.
Original tags, accessories and packaging should be returned where reasonably possible.
If an item has been handled beyond what is necessary to inspect it, the customer may be responsible for any resulting reduction in value, where permitted by law.
5. Refunds
Where a valid withdrawal applies, we will reimburse all payments that must be refunded under applicable law, including the cost of the least expensive standard delivery method offered for the order.
Refunds will be made without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.
For sales of goods, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first. If the goods or proof of return are received after the 14-day period, the refund will be processed without undue delay.
Any additional cost arising because you chose a delivery method more expensive than our least expensive standard delivery option does not have to be refunded where permitted by law.
Refunds will normally be made using the same payment method used for the original purchase.
6. Print-on-Demand Products
Many Stile Del Panjab items are printed, embroidered or manufactured only after an order is placed.
A product is not considered personalised merely because it is produced on demand.
Products featuring standard Stile Del Panjab designs selected from our catalogue remain subject to any statutory withdrawal rights that apply.
7. Personalised or Custom-Made Products
The statutory right of withdrawal may not apply to goods that are genuinely made to the customer’s specifications or are clearly personalised.
This may include products made using:
- a customer’s personal name;
- custom wording;
- a personal photograph;
- customer-supplied artwork or design;
- another unique specification requested by the customer.
Where this exception applies, it will be made clear before purchase.
Choosing a standard size, colour or one of Stile Del Panjab’s existing designs does not by itself make a product personalised.
8. Wrong Size, Colour or Change of Mind
If the item supplied matches the size, colour and product selected at checkout, but the customer later decides that the size, colour or style is unsuitable, this is not considered a product defect.
Where the statutory withdrawal right applies, the customer may still return the item within the applicable period, but the return shipping cost is the customer’s responsibility.
9. Exchanges
Because many products are produced on demand, Stile Del Panjab does not offer a general voluntary exchange service.
If you wish to change size, colour or style, you may exercise any applicable withdrawal right, return the eligible item and place a new order.
10. Damaged, Defective or Incorrect Items
If an item is damaged, defective, materially misprinted, incorrectly supplied or otherwise non-conforming, please contact us with your order number and details of the issue.
Contact: stiledelpanjab@gmail.com
Please include, where reasonably possible, clear photographs showing the problem.
These claims are separate from ordinary change-of-mind withdrawals. Where consumer law requires a remedy for non-conforming goods, Stile Del Panjab will bear the necessary costs required to provide that remedy, including applicable return or carriage costs. Depending on the circumstances, the remedy may include repair, replacement, price reduction or refund.
Nothing in this policy limits any mandatory legal guarantee or other consumer rights.
11. Orders Already in Production
If you wish to cancel or change an order, contact us as soon as possible.
Because POD orders may enter production shortly after payment, we cannot guarantee that production can be stopped.
However, for standard non-personalised products, the fact that production has already started does not by itself remove any statutory withdrawal right that otherwise applies.
12. Refused, Unclaimed or Undeliverable Parcels
Refusing delivery or failing to collect a parcel does not by itself constitute a clear exercise of the right of withdrawal. If you wish to withdraw from your purchase, please notify us directly.
If delivery fails because of incorrect or incomplete information provided by the customer, or because a parcel is not collected, please contact us. Any additional costs will be assessed on a case-by-case basis and only charged where legally justified and permitted by applicable law.
13. Sale and Discounted Items
Purchasing an item during a sale, promotion or using a discount code does not remove mandatory consumer rights.
14. No Additional Voluntary Return Period
Unless expressly stated otherwise, Stile Del Panjab does not offer voluntary returns, exchanges or refunds beyond the consumer rights required by applicable law.
15. Statutory Rights
Nothing in this policy excludes, limits or reduces any consumer right that cannot legally be excluded or limited.
Where mandatory consumer law provides greater protection, the mandatory law will prevail.